Return Policy

Order Cancellation

We accept order cancellations before the product is shipped. If your order is canceled, you will receive a full refund. Once the product has been shipped, the order cannot be canceled.

Returns (If Applicable)

We accept product returns. Customers have the right to request a return within 7 days of receiving the product.

Return conditions:

  • The product must be unused, in its original condition, and with all packaging intact.

  • A receipt or proof of purchase is required to process the return.

  • Please contact our customer service (bighomebuzz@outlook.com) to confirm the return shipping address.
    *(Note: Customized or personalized products are not eligible for the 7-day return policy.)*

If the return is due to the customer's personal preference, the customer is responsible for the return shipping cost, which will vary depending on the courier service chosen.

Refund Delay or Missing Refund (If Applicable)

If you haven't received your refund yet, please follow these steps:

  1. Check your bank account again - Refunds may take time to process

  2. Contact your credit card company - Processing times vary by issuer

  3. Reach out to your bank - Some institutions require additional processing time

If you still haven't received your refund after completing these steps, please contact us at bighomebuzz@outlook.com

For return shipping address information, please email our customer service at:
bighomebuzz@outlook.com